Testimony
Your Feedback Matters!
On "Alumni Award" Project
"UAEU DoIT security unit is an amazing department for many reasons. I have had the opportunity to interact with this department for various Services, CIT students internship activities and also as part of course related activities. I have always experienced quick response from the team and also that extra step to call back and ensure services are complete, even during off-hours! Even recently, Sajid helped us to liaison with a prominent global cybersecurity leader as part of the cybersecurity training initiatives. Many of the University IT security measures and controls within the organizations are proactive in nature which ensured a robust information security apparatus .
I am sure this is the result of tactical and strategic evaluations of our workflows and resources. University Cyber robustness is truly the reflection of technical competency and leadership of the people behind it. Thank you Team"
Dr. Basheer Ahamed
Instructor, College of Information Technology,
On "Connectivity with SEHA Server over FTP"
"Be proud of the fact that IT Security Team has the mentality to rise above any situation and deliver the best results no matter the circumstances. Honestly, I don’t know how IT Security Team manages to do such a good job every time. Your team continues to exceed every expectation that my team sets. The way your team handled the job showed resilience, experience, knowledge, and critical thinking. Thank you for putting up the extra time to reach our targets. Your team is an irreplaceable asset to your organization.
Very well done! Excellent work!"
Professor Mohd Saberi Mohamad
(Director) Health Data Science Lab
Department of Genetics and Genomics
College of Medicine and Health Sciences
Feedback from Customer Service Survey
Student Comments:
- The IT teams so helpful
- Everything is perfect.
- The IT department does not need any improvement, it's excellent as it is.
- Love you guys
- They are improving daily I don’t have anything to say about them
- Help desk team very active and always helpful
- it's perfect. thankyou
- everything is great
Faculty/Staff Comments:
- Thanks for immediate response
- I am happy with the DoIT support
- Expert and expedited services from your Team.
- Thank you so much for your valuable support.
- The DOIT is doing great amazing projects with different departments and divisions at all levels and they are the pioneer a cross the university and external institutions.
- Good response and fast reply
- I am happy and satisfied with All IT Services,many thanks!
- All helpdesk staff should be well trained in Blackboard as well as all Microsoft apps
- The IT department staff responds to requests and quickly resolves issues, I thank the department staff for their continuous support throughout the academic year and their effort to seamlessly provide IT and Network services.
Feedback from IT Service Portal Satisfaction Reports
As always, DOIT we’re extremely helpful and solved the problem fully. Thank you all so much for your invaluable help and support throughout the semester.
Always prompt, professional, and reliable service. Thank you
Great job, I appreciate the fast process of the order to the follow-up until the issue is solved.
It is highly appreciated the immediate response and the simple procedure. Add to that the welcoming, hospitality and the quick service when visiting the DoIT team offices to receive the device. Thank you.
The whole process of requesting a laptop was easy and smooth. The working team was brilliant.
Very helpful and cares to finish the job requested as soon as possible and made it really quick and easy
I am always so grateful and pleased for the IT support for me and my students for their exams and quizzes. I'd like to thank you very much.
I appreciate the constant support provided by the IT department in resolving the issues and keeping the learning resources up to date.
Many thanks for your great efforts. they are most appreciated and acknowledged.
The best service, fast reply , so cooperative , kind and respectful. Find alternative solutions. I feel happy and satisfied for getting assisted with this it tech.
The response was very fast and support staff demonstrated professionalism and knowledge of the task.
Very satisfied, now I can be more efficient in prepping my classes and exams.
Your prompt and effective action to the request I submitted to retrieve a course on Blackboard was helpful and, therefore, much appreciated.
Fast response and great efforts ! highly satisfies thanks a lot for your great support!
The response and actions by the HelpDesk to inquiries and probelms has always been excellent.
