IT Support Services

ITSS is the primary technical support resource for UAEU students, staff, and faculty for matters and problems related to information technology and computing. Our team comprises of End-user Support Specialist groups and the IT Help Desk.

we work closely with field services teams at all colleges & campuses to ensure a consistent, secure and reliable end user experience across the university.

DoIT

Enterprise Application and Integration

EAI is committed to the University’s vision of transforming UAE University into a research focused institute through providing high quality IT services and resources to support the University’s academic and administrative functions. EAI has been contributing in an effective and innovative use of information technology by utilizing the current and emerging technologies to plan, design and develop application systems.

Infrastructure and Core Technology (ICT)

ICT consists of Enterprise Network, Enterprise Security, Telecommunication, Enterprise UNIX Servers and Storage, Enterprise Windows Servers and Storage as well as E-mail and Collaboration Services. All these Units work together to ensure that all the aspects of the physical computing networks are delivered to all UAEU students, faculty and staff; these include internet e-mail services and HPC for work, study and research.

Teams

Project Management Unit (PMU)

The PMU centralizes and coordinates management of the IT project portfolio and provides status reporting of the campus-wide IT projects. This includes identifying, prioritizing, authorizing, managing, and controlling projects, programs, and other related work, to achieve specific strategic business objectives.